Hear my story. Be warned if you want to order from Temple & Grace.

What their own staff admitted

Staff at the Temple & Grace Brisbane store told us directly that we are not the first customers this has happened to, and that they have failed a number of customers.

The bride's one request

At least three different Temple & Grace staff dismissed this with some version of "at least we have the original ring she can use." The original ring was never the point. She wanted the real ring, ready on the day.

Our Temple & Grace wedding ring fail, start to finish

1. The order

   Rings ordered from the Brisbane store, more than two months before the wedding and well within Temple & Grace's delivery guidance. Promised delivery: five weeks. The men's ring is made correctly and paid for in full. Temple & Grace still hold the deposit on the bride's ring.

2. 11 September

   Brisbane staff call: the rings have arrived, but the bride's ring may not be right. A same-day inspection confirms it is plainly made wrong, including the wrong diamonds. The order is reconfirmed in detail, with a clear instruction that the remake must be right and on time. Temple & Grace have three weeks, to 2 October. Almost immediately, that date moves to 5 October. A written plan is requested. It doesn't arrive without another follow-up.

3. 12 September

   After that follow-up, Temple & Grace confirm the reorder in writing. They apologise, commit to the ring being "completed by 5th October", and acknowledge the wedding: "we'll make sure everything is on track."

4. 22 September

   Ten days in, still no progress update. Following a phone call, a detailed list of questions goes by email: progress, exactly what has been reordered, the metal, curve and diamond specifications, and whether the correct diamonds will be used this time.

   The questions are deliberately pointed. Their internal controls are clearly not up to the job. The aim was to surface any problem while there was still time to fix it. The working target is still 2 October, as 5 October cuts close to departure.

5. 24 September

   No response. A second chase: "I have received no response – can you please update me ASAP."

6. 25 September

   The Melbourne office replies that Brisbane will send the details. Brisbane's email that afternoon is light on detail: a screenshot of workshop notes, with no sign anyone has checked the ring's actual progress.

7. Fri 2 October

   The deadline for delivery passes. No ring.

8. Sat 3 October

   Another follow-up. Temple & Grace now say the remake was outsourced to another jeweller's workshop in Sydney, is due there on 6 October, and can't be tracked.

9. Throughout

   The story keeps changing. First, the remake is outsourced to another jeweller. Then it's with their Sydney team, who are ghosting the Brisbane and Melbourne teams, so no one can get an update. Then the workshop tells Brisbane the delay isn't its fault, because it only received the order with three weeks to do it: the same timeframe Temple & Grace had committed to. Clearly, no one told the workshop this was a remake to fix Temple & Grace's own mistake.

   Through all of this, where is Twisha? According to her own staff, she's uncontactable: their emails, calls and texts go unanswered.

10. Mon 5 October

    The completion date in their written confirmation passes. No ring.

11. Tue 6 October

    Word that the workshop has finished the ring, but it still needs QA and polishing before it can be couriered to Brisbane. With the flight the next day, any hope of the right ring making the wedding is effectively gone.

12. Wed 7 October

    Departure day for Airlie Beach. Temple & Grace email that they will lend a "temporary band" for the wedding, and fly the correct ring to the venue if it's finished in time, "though please keep in mind that the chances remain low." It never arrives. The same email promises that "upon your return, we will also discuss appropriate compensation", and that Twisha Vinayak, referred to by staff as the CEO, has "acknowledged my message and will give you a call by the end of the day today."

    Twisha never reached out as promised.

13. The wedding

    A wonderful wedding day, with the incorrectly made ring standing in as a placeholder.

14. 13 October

    An automated email confirms the remade ring has gone for repair: a resize. The remake was made in the wrong size. It's expected back on 27 October.

15. Since 7 October

    No personal contact from anyone at Temple & Grace. A Melbourne adviser said Twisha Vinayak was concerned. She has never called, emailed or attempted to make contact.

Attention to detail slipped from the start

The problems started well before the remake.

By 13 August, no order confirmation had arrived. Their Sydney team couldn't work out why, and their only solution was a trip into the store.

In store, the cause was obvious: they had entered the email address incorrectly. Once it was corrected, the confirmation arrived.

That confirmation contained none of the ring's customisation details. More back and forth followed to check the specifications, with assurances that everything was recorded correctly on their end. The bride's ring was then made incorrectly.

The reality

Temple & Grace took an order to deliver our rings by 12 September. When one was wrong, they gave a written assurance that it would be remade in time: "completed by 5th October", and "we'll make sure everything is on track."

"Doing our best" is not the same as treating a wedding deadline as urgent. This remake was never treated as urgent.

There were plenty of chances to catch this: the emails of 22 and 24 September, the 2 October deadline, the 5 October deadline. Deadlines clearly weren't communicated to the people making the ring, and nobody owned it. It would have taken just one person in the chain caring enough about the occasion, and none of this would have happened.

A call from Twisha Vinayak was promised by the end of the day on 7 October. A concerned leader picks up the phone. She didn't.

In June, their own contact page said:

"Temple & Grace is operated by a family of Australian jewellery-makers. We're extremely particular about the quality of our jewellery & service. If there is anything that needs our immediate attention, please email us…"

This was followed by Twisha Vinayak's direct email address (archived copy, 13 June 2026). The same page still invites you to email about anything that needs immediate attention, but her direct address is gone. Why would a business take down its leader's line for urgent problems, unless there were more urgent problems than she wanted to hear about? And the family of jewellery-makers outsourced our remake to someone else.

A compensation discussion was promised on our return. We're home. Nothing.

Their emails thank us "for giving us a chance to be a part of your celebration." They took that chance, and the bride had to celebrate her big day wearing the ring Temple & Grace got wrong.

If you're thinking of ordering from Temple & Grace

• Don't rely on their dates, even with a long lead time.
• Ask whether your ring will be made in-house or outsourced, and who can actually track it.
• Get the delivery date in writing, and build in weeks of buffer before the wedding.
• Confirm your ring is physically in the store, and the right size, well before you need it.
• Or choose a jeweller that will actually treat your significant life event with the care and attention to detail it deserves.